Privacy Policy

Privacy Policy

Effective date: 8 January 2026
Last reviewed: 8 January 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.

1. Information We Collect

We may collect and process the following types of information:

Personal identifiers (such as name, email address, phone number)

Business information (such as company name and service enquiries)

Communication data (messages sent via forms, chat, email, or messaging platforms)

Technical data (IP address, browser type, device information)

Usage data (pages visited, interactions, timestamps)

We only collect personal data where it is necessary to provide our services, respond to enquiries, improve performance, or meet legal obligations.

2. How We Collect Information

We collect information through:

Website forms and enquiry submissions

Live chat or automated chat assistants

Email, WhatsApp, or social media communication

Cookies and similar tracking technologies

All data is collected lawfully, fairly, and transparently.

3. How We Use Your Information

We use your information to:

Provide and manage our services

Respond to enquiries and customer support requests

Automate responses and workflows where applicable

Improve website functionality and user experience

Meet legal, regulatory, or contractual obligations

We do not sell your personal data.

4. Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

Your consent

Performance of a contract or pre-contractual steps

Legitimate business interests

Legal or regulatory compliance

5. Data Retention

We retain personal data only for as long as necessary to fulfil its purpose, including legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We take commercially reasonable and industry-standard measures to protect personal data, including:

Secure hosting and encryption

Access controls and authentication

Monitoring for unauthorised access or misuse

Despite safeguards, no digital system is completely secure, and we cannot guarantee absolute security.

7. Sharing of Information

We do not share personal information publicly.

We may share data with trusted third-party service providers who support our operations (such as hosting, analytics, messaging, or automation tools), strictly for service delivery purposes and under appropriate data protection agreements.

We may also disclose data where required by law or regulatory authorities.

8. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the content, practices, or privacy policies of third-party sites. Accessing third-party sites is at your own risk.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made using the contact details provided on our website.

10. Refusal of Information

You may refuse to provide personal data; however, doing so may limit our ability to provide certain services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

Terms of Service

Effective date: 8 January 2026

1. Acceptance of Terms

By accessing this website, you agree to be bound by these Terms of Service, all applicable laws, and regulations. If you do not agree, you must not use this website.

2. Use Licence

Permission is granted to temporarily access materials on this website for personal, non-commercial use only. This licence does not transfer ownership.

You must not:

Modify or copy materials

Use materials for commercial purposes without permission

Reverse engineer or decompile any software

Remove copyright or proprietary notices

Mirror content on another server

This licence terminates automatically if violated.

3. Disclaimer

All materials are provided “as is” without warranties of any kind, express or implied, including fitness for purpose or non-infringement.

4. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from use or inability to use the website or services, to the extent permitted by law.

5. Accuracy of Information

Content may contain errors or outdated information. We reserve the right to modify content at any time without notice and do not guarantee accuracy or completeness.

6. Links

We are not responsible for third-party websites linked from this site. Use of third-party sites is at your own risk.

7. Modifications

We may revise these terms at any time. Continued use of the website indicates acceptance of the current version.

8. Refund Policy

Refunds may be requested for incomplete services only. Once a service has been delivered or activated, it is considered complete and non-refundable.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales, and you submit to the exclusive jurisdiction of its courts.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device to improve functionality, performance, and user experience.

Types of Cookies We Use

Necessary Cookies
Enable core website functionality and security.

Functionality Cookies
Remember user preferences and settings.

Analytics Cookies
Help us understand website usage and improve performance. Data is aggregated and anonymised where possible.

Third-Party & Social Cookies
Used for analytics, integrations, or remarketing, governed by the respective third-party privacy policies.

Managing Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

More information is available at internetcookies.org.

Changes to This Policy

We may update this Cookie Policy periodically. Continued use of the website indicates acceptance of any changes.

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